Frequently Asked Questions
How long will it take to fill my order?
Most of our lighting orders ship in two to four weeks. Custom finishes add about a week. Pendants usually ship faster, chandeliers and table lamps are a bit slower. Furniture may take up to six weeks to ship. If you have a critical schedule you need to meet, please give us a call at 323-642-7205 and we will provide more detail based on our current inventory and open orders.
My lamp isn't working! What do I do?
The most common cause of a lamp not working is that the bulb is not screwed in far enough to reach the contacts at the bottom of the socket. Check this first, then try another bulb and confirm that the circuit it is connected to is working using a meter or another light fixture. If you are still having problems please contact us for a replacement.
How do I install or change the bulb?
Every shade has a seam running from the top to the bottom that you can reach your hand into to replace the bulb. Only use LED bulbs! The heat generated by inefficient incandescent and compact fluorescent bulbs may discolor the shade. And don't forget to wash your hands first!
What is your return policy?
Most of our products are made custom to order for you specifically and are not returnable. We want you to be completely satisfied with your purchase and encourage you to see and compare them in person at a retailer near you. We do accept undamaged returns in original packaging on a few of our most popular stocked products. The shipping and return costs are not refundable. Please call us at 323-642-7205 to see if we are stocking the item you are interested in.
Do you offer special pricing to design professionals and for larger quantities?
We do offer discounts for volume and approved members of the trade. Please send us a message at Michael@TheCaliforniaWorkshop.com.
How much light do the light fixtures generate?
We are passionate about light quality and it all starts with the bulb. Leaving nothing to chance, all of our fixtures are shipped with state-of-the-art, super efficient, warm (2700K), instant-on, dimmable LED bulbs that have an expected life of over 22 years. The light output of each lamp depends on the size. Small = 500 Lumens (45W equivalent), Medium = 800 Lumens(60W equivalent), Large & Saucer = 1100 lumens(75W equivalent), Jumbo = 2 x 1100 lumens(2 x 75W equivalent). These light levels are before the light is filtered thru the shade.
I have a brick and mortar store and would like to carry your products, what are your policies for retailers?
Dealer inquiries are welcome. please send us a message at Michael@TheCaliforniaWorkshop.com
I ordered my lamp unassembled and can't find the instructions for folding my lampshade.
watch this video: https://youtu.be/C2cwGab-5MY
If that didn't solve your problem, please call us at 323-642-7205 and we'll talk you through it.
My lampshade got dusty or scuffed. How do I clean it?
Remember to wash your hands before handling lampshades. Use a soft bristled brush or vacuum with the brush attachment to remove dust. For marks and scuffs, we recommend a lamp shade cleaning pad like this one: https://amzn.com/B0002YU6KS If you still need more cleaning power you can use a clean cotton cloth with warm water and a mild detergent. Laundry stain pens like Tide To Go (https://www.amazon.com/Tide-Instant-Stain-Remover-0-33/dp/B0037KMI0K also work really well but sometimes require multiple applications.
Are your lamps UL listed?
They can be. For an additional charge of $105 for sconces and $145 for pendants and table lamps, we will have your fixture(s) assembled, tested and labeled by a certified U.L. shop. This process adds two weeks or more to the lead time. Please contact us at 323-642-7205 to discuss your options. Note that UL certified fabric covered wire options are extremely limited for our pendant applications (black is the only current option).
Do you ship outside of the United States?
While we do offer 240V/E27 European versions (some with CE marking) of our lamps available through resellers outside of the United States (see: https://baycrews.jp/item/detail/acme/interior/18017972001470) we do not currently offer any international shipping directly to consumers. We will gladly ship to your designated third party or export agent within the U.S. Be sure to specify the final destination country in an email response to the order confirmation.
What tools or hardware are needed for the pendant or chandelier installation?
They will all install easily on almost all junction boxes with just a flat head screwdriver and a wire cutter/insulation trimmer to set the drop length. Mounting screws, wire nuts and light bulbs are included in the packaging. We recommend washing your hands before starting and leaving the shades wrapped in plastic until installed to keep them clean.